Impacting Your Business
We are in this business to be game changers for your customers. We won't rest until we've helped you transform your support function. This is what you should expect when you work with 80024Support:
Immediate
Impact
- Dramatically improved CSAT: better reviews, accolades, & NPS
- Lower Spend and P&L Impact
- Reduced Support Headaches
- Outsourcing Leverage
Mid-Long Term
Impact
- Greater Data and Insight into Customers Needs
- Stronger Brand Differentiation via CSAT
- Building Communities of Loyal Fans
- Graceful Growth & Scale
Permanent
Impact
- Ease and Speed to Market
- Protected Business Focus
- Balance Sheet Improvement
- Agility and Accountability
- Genuine Customer Centric Operations and Culture
Entertainment Company
Satisfaction Driving Subscription Model
Initial
CSAT
Solutions
Used
Improved
CSAT
73%
Outsourced Teams
Knowledge / Process / Workflows
93%
Technical Hardware Company
Market Dominance Objective
Initial
NPS
Solutions
Used
Improved
NPS
6.8/10
Service Automation
Advanced Workflows
Omni-Channel Communication
9.2/10
Net Promotor Score (NPS) = % promoters - % detractors
Detractors
Fence Sitters
Promoters
Graphic of 11 people lined up, labeled 0->10. 0->6 are detractors. 7->8 are fence sitters. 9->10 are promoters.
Consumer Goods Company
Challenging P&L needs
Initial
Cost/Trans.
Solutions
Used
Improved
Cost/Trans.
$9.81
Stack of 9 coins
Service Automation
Self Help Portals
Omni-Channel Communication
$3.80
Smaller stack of 4 coins
Logo
How you support your customers can be the game changer you need to improve your business
This is What We Do!
Let's Talk
Let us help you improve your customer experience while lowering your support costs. Contact us today for a personalized consultation of your business.