ENGAGE

HELPDESK

Tier 1-2 customer-facing HelpDesk
service solut ions designed around your
business.

PIVOT

SERVICE DESK

A complete, outsourced managed platform.
Now turn your valuable resources to
mission critical, strategic efforts.

LEVERAGE

GREAT CUSTOMERS

Experience what happy customers can
really do for your bottom line. Create
better products and services to increase
sales and marketing performance.

Fact: Companies that take better care of their customers outperform others in the marketplace.
Fact: We manage over 14 million happy technical product consumers for our clients, so they can
focus on being industry leaders.

We are proud to help these industry leaders deliver outstanding customer care

American Institute of critical care nurse Hitachi Consulting ThremoFishers Garden Fresh Ceteras SCOR Wizard Of The Coasts IZON Media

Your customers are your lifeblood . . .
We can help you transform them into your greatest salesforce.

LEARN WHAT NET PROMOTER SYSTEMS AND
PASSIONATE CUSTOMER COMMUNITIES CAN
DO FOR YOUR BUSINESS

READ MORE

DOWNLOAD YOUR INTRODUCTORY
GUIDE TO NET PROMOTER SYSTEMS

  • 89% of consumers have stopped doing business with a company after experiencing poor customer service.
    - Source: RightNow Customer Experience Impact Report
  • 81% of consumers are more likely to give a company repeat business after good service.
    - Source: KISSMETRICS
  • Companies that prioritize the customer experience generate 60% higher profits than their competitors.
    - Source: Emmett Murphy
  • On average, loyal customers are worth up to 10 times as much as their first purchase.
    - Source: Zunch

What does your future look like with 1-800-24support?

WE

Take care of your
customers, providing
top of the line technical
support.

SO YOU

Keep your resources focused on
strategic customer management for
the consumer lifecycle, while priming
for strategic growth.

TOGETHER

*Build powerful customer
communities
* Increase sales and market
performance
*Grow your market share vs.
competitors
* Increase your top line growth
performance

Companies that can:

1) Take great care of their customers

2) Drive sustained product & service innovation

3) Supercharge their brand for sales and marketing performance

... will outperform those that do not.

We can get you there.

If you're looking for smarter helpdesk
solutions, you've come to the right place.

GET IN TOUCH

Fast Fact: Companies with high Net
Promoters outgrew their competition by
greater than 2X. (Net Promoter System, 2013)

Our Performance: By the numbers

We support over 14.2 million technical product consumers.

We processed over 1.3 M awesome interactions last year

Our Customer Cumulative Revenue exceeds $14.3 Billion 115,000 screens
actively monitored at over 12,000 locations

Our own cumulative
CUSTOMER NPS score

Our own cumulative
EMPLOYEE EPS score

World Blu
Stevie Winner
Fastest 100
INC 5000
San Diego
World Blu Certified

1) ENGAGE

Start with today's needs and today's
budgets. Use our custom support solutions
to turn your customers into advocates.

2) PIVOT

Feel the relief knowing customer
support is being handled by the best of the
best. Now what? Use your newfound
freedom to focus on complete, strategic
customer management - we'll help you.

3) LEVERAGE

Experience what happy customers can
really do for your bottom line. Use
new levels of customer satisfaction to
accelerate innovation and your
market impact.

Help
Desk

Customer Tier 1-2 helpdesk
services

Giving You: Quality of Service,
Cost Performance, Capabilities
for the future

Service
Desk

Help Desk operations, plus a
full management platform

Giving You: Help Desk Benefits
PLUS strategic capabilities to
centralize communication and
workflow

Strategic Service
Solution Design

Ongoing, high value strategic
management of outsourced technical support operations, for innovative
solutions, improved scaling of operations, QA/QC, and much more

Allowing You to: Leverage Great Customer
Communities to re-engineer your organization for
game-changing success

"We view 800-24 Support as a true business partner ... You have changed our world by continually working with
us to find new and better ways to serve our customers and always listening to our feedback and taking it seriously and
always acting on it. Our customers' worlds have changed, they can now contact Thermo Fisher's help desk 7 days a week
24 hours a day which they could never do before ... "
Paul Pazareskis • Director, Global Technical Support and Customer Service Operations • Thermo Fisher Scientific, Inc.

"800-24 Support's training of their techs is sound and effective, and their management team is excellent at responding to our
needs. We could not do what we're doing with our e-learning business, as successfully as we are doing it, without
PAi's help. Their ongoing support is so much appreciated and important on a larger scale than even they realize.. "

People

PEOPLE

A Highly Engaged, highly
focused Army of passionate
service professionals in an
amazing cultural environment.

Progress

PROCESS

Agile, Results-driven, highly
customizable solutions to
meet your changing needs.

Platform

PLATFORM

Proprietary systems and solutions
to enhance perfor-
mance and keep you in
control.

Partnership

PARTNERSHIP

An interlock of your business
and ours aligned to your
needs and strategic objectives.

Pricing

PRICING

An open book approach
allows for full transparency
and good decision making
against strong ROI cases.

Are you ready to provide game-changing customer service? We thought so.

Wonder what we're like on the phone?
Call us and experience the difference for yourself!

(1-800-247-8776)

Contact Us for a Free Business Assessment
and start improving your customer service today!