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Challenge Solution Impact About Us Getting Started

We Build Wildly Successful Support Experiences

Impacting Your Business

We are in this business to be game changers for your customers. We won't rest until we've helped you transform your support function. This is what you should expect when you work with 80024Support:

Immediate
Impact
- Dramatically improved CSAT: better reviews, accolades, & NPS
- Lower Spend and P&L Impact
- Reduced Support Headaches
- Outsourcing Leverage
Mid-Long Term
Impact
- Greater Data and Insight into Customers Needs
- Stronger Brand Differentiation via CSAT
- Building Communities of Loyal Fans
- Graceful Growth & Scale
Permanent
Impact
- Ease and Speed to Market
- Protected Business Focus
- Balance Sheet Improvement
- Agility and Accountability
- Genuine Customer Centric Operations and Culture

Entertainment Company

Satisfaction Driving Subscription Model

Initial
CSAT

73%

Solutions
Used

Outsourced Teams

Knowledge / Process / Workflows

Improved
CSAT

93%

Technical Hardware Company

Market Dominance Objective

Initial
NPS

6.8/10

Solutions
Used

Service Automation

Advanced Workflows

Omni-Channel Communication

Improved
NPS

9.2/10

Net Promotor Score (NPS) = % promoters - % detractors

Detractors

Fence
Sitters

Promoters

Consumer Goods Company

Challenging P&L needs

Initial
Cost/Trans

$9.81

Solutions
Used

Outsourced Teams

Knowledge / Process / Workflows

Omni-Channel Communication

Improved
Cost/Trans.

$3.80

How you support your customers can be the game changer you
need to improve your business

This is What We
Do!

Let's Talk

Let us help you improve your customer experience while lowering your support costs. Contact us today for a personalized consultation of your business.